Frequently Asked Questions

We love helping our customers! If you need help regarding an order you've placed or have a question about our products and services please review the list below. Still have questions? Please contact us Monday - Friday from 10 am - 6 pm CST. We look forward to hearing from you!

By carefully selecting the best products from the best sources and delivering it to you quickly you will receive quality and value that is second to none. We carefully choose the farms, ranches and orchards to ensure we are delivering exceptional quality. Our produce, meat and seafood selections do not spend time in a warehouse. Your order is loaded and delivered to you in a matter of days. Additionally, our bulk, co-op style system allows you to save money while not sacrificing quality.

Simply choose the Meat or Seafood selections you would like and add them to your cart. Complete your order by entering your billing and payment details and then wait for the truck to arrive! Be sure to check out the Delivery Schedule. Please note that all meat orders must be pre-paid online prior to pick-up.

Add your fruit selections to your cart and complete your order by entering your billing and payment details. Depending on your location you can choose to pre-pay for your fruit or to pay at the delivery truck. Once your order is placed, check out the Delivery Schedule and wait for your orchard fresh produce to arrive!

Once you arrive at the delivery location look for the official Fresh Farms truck. If you’ve pre-paid for your order our friendly delivery representatives will verify your order and even help you load your purchases if necessary.

If you reserve fruit and choose to pay for your order at the delivery truck please bring cash, check or a credit/debit card to complete your purchase.

From time to time, for varying reasons, it is necessary for us to adjust delivery locations. If we have previously delivered to your area and you no longer see it listed on the schedule, please let us know you would like us to return.

It’s possible that pre-paid products may sell out before delivery time. If a product you have selected is sold out, be sure to choose the waiting list option. Should a customer cancel or if they’re unable to pick up their order, you may be contacted with the option to purchase that product. In some cases, if enough customers join a waiting list, we may be able to secure more products for your delivery route.

For upcoming deliveries and product availability in your area, see our Delivery Schedule. We currently deliver to select communities located in Indiana, Iowa, Illinois, Kansas, Kentucky, Minnesota, Missouri, North Dakota, Nebraska, Ohio, South Dakota, Tennessee, Texas, Wisconsin and Wyoming If we are not currently serving your area, don’t fret! Be sure to fill out our “Bring it!” form (link needed). Tell your friends and family to do the same and help spread the word. With a little word of mouth, we will be on our way.

Your location’s delivery date and time may vary from month to month. Your driver has between 5-8 delivery locations to serve each day and does their best to stay on schedule. The time and day of your delivery depend on how our logistics department is able to schedule the pick-up times for that particular route. If the pickup time for your area is not ideal for your schedule, we encourage you to have a friend or family member pick up your order.

We generally will have deliveries about once a month in each delivery location. Our fruit is delivered right after it is harvested on a seasonal rotation. More information about our meat and seafood products can be found at https://freshfarmsusa.com/product-category/meat. For upcoming deliveries near you, see our: Delivery Schedule

We love to hear this question! As a matter of fact, we have an entire catalog of specialty products that we ship directly to your home. The ship-to-home products and order sizes vary from our route delivery products. Keep an eye on our ship-to-home products as they frequently change as new products become available, https://freshfarmsusa.com/product-category/ship-to-home.

Meat and seafood: Yes, all the Poultry, Beef and Pork we deliver is raised and processed in the U.S. from farms and ranches we have carefully vetted. Our seafood is wild caught primarily from selected Alaskan fisheries. The only imported exception is our special Wild Caught Argentine Red Shrimp.

Fruit - We select fruit form carefully selected U.S. growers in the Pacific Northwest, California, Florida, and Texas. The only exception is our imported Pineapple we may offer on occasion.

Nutritional information for all of our products can be found on our website, with separate listings for each product. Product pages will have the description, ingredients as well as nutritional tables. For a listing of all products go to https://freshfarmsusa.com/shop

We are happy to take product suggestions from our current customers. In fact, this is super helpful in learning how to better serve you. To suggest a new product, simply send us an email to hello@freshfarmsusa.com.

We are committed to offering our customers the best possible price at each and every delivery for all of our products; therefore coupons or promotional codes typically are not available.

Yes, all the Poultry, Beef and Pork we deliver is raised and processed in the U.S. from farms and ranches we have carefully vetted. Our seafood is wild caught primarily from selected Alaskan fisheries. The only imported exception is our special Wild Caught Argentine Red Shrimp.

Additional ingredients, if any, for all of our products can be found on our website, with separate listings for each product. Just click on the “Additional Information” link on the bottom of each product page. For a complete list of products currently available for sale go to https://freshfarmsusa.com/shop/

We are always on the lookout for products that provide our customers with the high quality and great value that they’ve come to expect. Often, we will offer organic fruits within our normal fruit line up and they will be indicated as organic in the product listing. Our commitment is to only offer organic meats when they represent an exceptional value to our customers. You can be assured that our product development team is always working to source and deliver the best value to your family.

Generally organic foods can attest to being 100% free of GMOs in feed sources. These products will be clearly indicated as Certified organic as well as being GMO free. While some non-organic products may be raised without the use of GMO feeds, the necessary certifications are not obtained as there is a cost associated with this certification.

While most of our foods are naturally gluten free, we must be cautious making the 100% gluten-free claim. If a product is naturally gluten free it may not necessarily be indicated in its description. We advise our customers to exercise caution on this matter and research this further if you are unsure.

All our poultry and pork products are hormone-free, consistent with USDA regulations. While use of certain hormones are not uncommon in raising beef, US ranchers are required to verify that no detectible (ADD HERE).

All of our poultry products are tested and free of residual antibiotics before processing. For beef, if a veterinarian determines there is a need for cattle to receive antibiotics, they are treated and monitored to ensure full health prior to rejoining the herd. They are verified to be free of residual antibiotics before processing. For pork, our suppliers strive to limit antibiotic use through enhanced management practices to improve animal health. All animals are verified to be free of antibiotics before processing.

Our products do NOT contain sodium nitrate.

There is a significant difference between Sodium Nitrate and Sodium Nitrite. Some of our cured products like bacon do contain sodium nitrite, a salt and anti-oxidant that is used to cure meats. This curing method ensures food safety and fights harmful bacteria that might otherwise appear in processed and cured meats.

Our foods products are not certified as kosher. To be certified kosher, all foods must be prepared in strict conformity with Jewish dietary laws. Our suppliers are not currently equipped to do so.

As soon as you place an order, a receipt will be emailed to you. Likewise, if you place a reservation you will receive an email confirming your reservation. Please look in your email inbox or promotion/spam folders and add us to your safe senders list.

Please contact customer service immediately at (855) 711-6677 with your order number if you believe there may be an error on your order. For more customer service contact information and hours go to https://freshfarmsusa.com/contact-us/

You are entitled to a full refund or credit to your Fresh Farms account, whichever you choose, if you cancel all or part of your order at least 14 days prior to your scheduled pick-up time. For cancellations made within 14 days of your scheduled pick-up time, you are entitled to a credit card refund minus a 10% processing fee. This fee can be waived if you choose a Fresh Farms credit in lieu of a refund.

Please contact customer service immediately at (855) 711-6677 with your order number if you believe there may be a billing error. For customer service contact information and hours go to https://freshfarmsusa.com/contact-us/

We accept Visa, MasterCard, Discover and American Express credit cards as well as debit cards bearing the MasterCard or Visa logos. We currently do not accept PayPal. We hope to be accepting EBT for your fruit, meat and seafood purchases very soon.

For fruit that was reserved and will be paid for at the time of delivery we accept Visa, MasterCard, Discover and American Express credit cards as well as debit cards bearing the MasterCard or Visa logos, cash and checks

All prepaid orders require full payment when ordering. We do not accept payment plans or partial payments of any kind. Prepaid product orders will typically open three to four weeks before delivery time. Before those products open for purchase you will be able to reserve an order so you can receive a product launch notification and be guided through the easy check out process. .

At this time we can only accept one form of payment for an order.

Your card is charged at the time of order completion upon checkout. This is different from reserving a product for future purchase where no card is required.

In some locations we are required to collect tax for your purchase on behalf of the state and local jurisdiction. It may also depend on if the purchase of the product takes place at the delivery vehicle or if the pre-paid product is simply being delivered. All pre-paid products will indicate sales tax upon check out.

Please call customer service immediately at (855) 711-6677 if you need to change, reschedule or cancel all or part of your order. For more customer service contact information and hours go to https://freshfarmsusa.com/contact-us/

Our customer service representatives are available during regular business hours at (855) 711-6677 to assist you with your online order. For more customer service contact information and hours go to https://freshfarmsusa.com/contact-us/

If for any reason you need to change your location or you are running late to a pick up location, please call our customer service department as soon as possible to discuss your options at (855) 711-6677.

Sometimes our drivers are able to wait a few extra minutes, but we run on tight schedules and it’s important for us to stay on time. If you are running late, please call our customer service immediately at (855) 711-6677 to see if options are available. For more customer service information and hours go to https://freshfarmsusa.com/contact-us/

We diligently work to ensure every order is error-free but in the event that you do have a problem with the product you receive, please contact customer service right away (855) 711-6677. Please specify the exact product, pick up location and date and we’ll work to make it right. For customer service information go to https://freshfarmsusa.com/contact-us/

We regularly offer variety boxes of mixed fruit. This allows you to enjoy a great mix of some of your favorite fruits and will help determine if you have specific favorites you’d like to order next time. If convenient, you may also want to consider sharing a box with a friend or family member.

For meats and seafood, we will soon be offering a combination box that is designed to give you the advantage of buying in bulk but with a nice variety of meats you use most often. This is a great option for our customers with one to three people living at home. This option will require less freezer space too.

At certain locations we do offer this option for most of our fruit products. Simply walk up to the purchase table by the delivery vehicle to purchase products you have previously reserved from the website. We are determined to bring you the freshest fruit from the best growers and at times Mother Nature can make it a bit of a challenge. There are times that due to unforeseen circumstances we are unable to bring the quantity of fruit we had previously planned so extras may not be available. In those instances we will do our best to keep you informed with updates via text and email.

We love supporting the communities we visit! We review donation and sponsorship requests on a case by case basis. Please contact us at hello@freshfarmsusa.com with your request and we will be in touch soon.

We take all reasonable steps to protect our customer’s personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.

When you are viewing a page that is requesting personal information, the URL in the address bar at the top of your browser will start with "https". This indicates your transaction session is secured through Secure Sockets Layer (SSL). Note that some browsers do not display the full URL. In this case, click the URL address field and arrow left to the beginning of that field.

Make sure you are using the login email address and password associated with your account
  • If you have forgotten your password or the password is not recognized, you can request a password reset by clicking on that option.
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  • If the problem persists after trying these solutions, please contact customer service. For support center contact information, go to https://freshfarmsusa.com/contact-us/

    Have Other Questions?

    Have Other Questions?

    We're here to help, our hours are 10am - 6pm CST, Mon - Fri, call us at (855) 711-6677. You can also email us on our contact us page
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